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RunWhale Support
Get help with setup, projects, agent sessions, and Preview, or tell us when something is not working.
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Start with the right resource
Contact support
Email runwhale@runwhale.dev for private support requests. For reproducible bugs and feature requests that do not contain sensitive information, use GitHub Issues.
Include your RunWhale version, device model, operating system version, the action you attempted, the exact error message, the smallest set of steps that reproduces the issue, and any non-sensitive diagnostics shown by the app. Never include API keys, private keys, credentials, private project data, personal data, or unsanitized logs and screenshots.
Privacy and security reports
Read the Community Edition Privacy Policy or the Commercial Edition Privacy Policy for details about local app data, connected services, website hosting, deletion, and privacy requests for your edition.
If you believe you found a security vulnerability, or need to share sensitive details with a privacy request, email runwhale@runwhale.dev instead of opening a public Issue.
Open-source project
RunWhale source code and public project information are available on GitHub. Public issue responses are visible to everyone, so use email when your request includes information that should remain private.